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2022-03-16
Resume from 16 March 2022

Lead generation manager in Ignalina

I am looking for a job in Ignalina, €1,000, remote work
Full name hidden 26 years old, Kaunas, higher education
Contacts hidden

Work experience

SMM manager
1 year 8 mo. Nov 2020 - Сurrent time
Remote Helpers, Kharkiv
1 year 8 mo. Nov 2020 - Сurrent time
Implementation of content strategy in social networks and messengers, creation, publication and promotion of stories and posts, reporting.
Lead generation manager
2 mo. Mar 2021 - May 2021
HealthCraft, Chernihiv
2 mo. Mar 2021 - May 2021
Inspecting the fulfillment of the assignments, assisting employees to improve their work.
Guest Relations Officer
11 mo. Dec 2018 - Nov 2019
Sultan Gardens Resort, Chernihiv
11 mo. Dec 2018 - Nov 2019
Welcoming guests in a friendly and professional way, addressing and escalating guests complaints, providing information about facilities, programs and other services, attend to special guests (e.g. VIPs) and answer, anticipate guest needs and build rapport with customers, offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages), address guests complaints and escalate to Guest Relations Manager when needed, record information in the logbook daily, ensure compliance with health and quality standards, working with a Loyalty Program for repeater guests.

Higher education

Kiev Academy for the Humanities, Kiev
International Relations Department
5 years 5 mo. Sep 2010 - Feb 2016

Languages

English - advanced

Additional information

Hello, my name is Myroslava. I’m from Ukraine and I’m 27 years old. Now I live in Chernihiv before I was studying international relations department in the university. My first workplace was in the Norwegian embassy. I held the position of administrative assistant. My duties and responsibility virtually greet the foreign delegations, prepare a presentation about our country, and translate Ukrainian to English, English to Ukrainian. After this, I understood that I would like to build a strong carrier in the hospitality industry and I did it successfully. I was working in a different country such as Singapore, Cyprus, Turkey, and my last workplace was in Egypt. I held a position in guest relations at 5 stars hotel. My duties and responsibility were greeting the guests upon their arrival to the hotel make check-in and check out and solve different problems with guests and also work with the hotel system. I have good experience working with people from different countries and I’m a communicative person, easy-going, stress-resistant. As a Team Lead of lead generation managers, I participate in different projects (Ops Checking, Lead Id LCC, Blue Media Ltd, Launch Fulfillment) as a curator. The highly efficient work of my staff is my goal.

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Resume number: 5038
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